Showing posts with label rant. Show all posts
Showing posts with label rant. Show all posts

Friday, April 15, 2011

Random updates

I dropped off a big pile of food & personal care items for the food bank this week.  It felt really good to hand off so much knowing it's going to help people in our community who are struggling.  I've written about it before and I'm sure it's not a surprise to anyone reading that grocery prices are just insane recently.  It's hard enough with aggressive coupon use; imagine what these price increases are like on an average family just barely scraping by as it is.
Must. Donate. More.

We're also going to send some more care packages over to the troops soon.  The last shipment we sent was well-received so I'll start putting another together.

This is a picture of a cake I made so this post isn't a wall of text.
I'm still struggling to put together my shopping plan for Sunday.  One week ago I started the process of eliminating my worst "bad habit" - smoking.  It's not easy, but it's going well and I'm doing much better than I'd thought I would.  Unfortunately I'm a bit cranky and it's sort of hard to concentrate on a shopping strategy.  I want to get in on Rite Aid's cleaning supplies deal but, gah, it seems so complicated right now!  LOL.
Ah well.  Quitting is more important; if I can't wrap my head around the deals this week it's not the end of the world.


 Finally, a brief update on the Extreme Couponing debacle
(I really love that word - debacle!)
comes via Entertainment Weekly:

TLC 'looking into' allegations of coupon fraud on 'Extreme Couponing'

Allegations of “coupon fraud,” or using a coupon to purchase a product that is not listed on the coupon, have been made against J’aime Kirlew, who appeared in an episode of Extreme Couponing last week, by coupon bloggers.
TLC said in an exclusive statement to EW: “We have received a strong response to the premiere and are listening to and reading the various comments around the show — as with all programs, we appreciate the feedback. While the series documents extreme couponing strategies, we take any concerns about specific tactics seriously and are looking into the situation.”

I have no idea if TLC will actually do anything about it because I'm sure they like all publicity, good or bad, but it's nice to see it addressed.



Friday, April 8, 2011

"Extreme Couponing" - I guess the cat's out of the bag, and it crapped all over the floor

When I posted last night about the issues with TLC's Extreme Couponing, I was intentionally vague.  I didn't want to go into too much detail about the apparent coupon fraud that was shown so as not to appear like I was promoting or condoning such behavior.  That's not what I'm about, and that's not what this blog is about.

Well, today the lid seems to have been blown off the whole mess.  The story of "J'aime" and her nationally-syndicated (apparent) coupon fraud is all over the internets and it's a big 'ol clusterflock.  A sixth instance of coupon misuse was picked up that I hadn't noticed, blogs and message boards are exploding with angry couponers, and screengrabs of the show are being shared.

This post is gonna be long.

(note: some links to other sites in this post are currently overwhelmed with traffic and may not load for you right now.  If that's happening, try again later.)

Prior to the show being aired, some folks recognized one of the shoppers.  Normally that wouldn't be a big deal, but in this case she was recognized due to a bit of a mistake she made in June '10.  The first shopper in the first episode, Jaime (I'm not bothering with the apostrophe), got some attention last summer when she posted Youtube videos of a shopping trip she made to Target.  Those videos showed her using high-value coupons for Crest Whitestrips, Schick razors and Vaseline Sheer Infusion lotion on Bounty paper towels, Schick shaving cream, regular Vaseline lotion, and other products that the coupons weren't intended to be used on.  To make it even worse, she also indicated that she had used some internet printable coupons for Tide on her trip; Proctor & Gamble, the makers of Tide, do not issue any internet printable coupons and it's well known in the coupon community that any PDF coupons for P&G products are counterfeit.
So, that all happened and Jaime posted links to her Youtube videos and her blog online and a bunch of people watched her videos.  And they fairly quickly noticed the coupon fraud.  The reaction was swift and angry; she was chastised for cheating the system and Jaime very quickly removed the Youtube videos and deleted her channel.  She deleted her blog posts discussing the Target trips.  She apologized and said that the coupon classes she had taken had told her this was okay to do.  The company who offers these coupon classes responded by saying they taught no such technique.
Unfortunately the folks offering these coupon classes are being dragged into this mess again, and as others who have attended the classes have vouched that they don't teach this sort of thing, I'm going to refrain from bringing their name into my post.  I don't feel they're to blame one bit.

Jill Cataldo, a fantastic couponer and journalist, has compiled all this information in a blog post as well.  She's got photos and everything, so give that post a look for further details.

That's the backstory.  Jaime didn't post any further video or blog entries indicating any coupon misuse and the general feeling was that she had simply made a huge mistake, but had stopped with the coupon misuse.  The incident was largely forgotten.

When previews for the new season of Extreme Couponing started to air, some folks in the couponing community recognized Jaime.  There was obviously some concern that she would be appearing on a TV show about couponing when she had posted videos of herself committing coupon fraud online less than a year earlier.  From what I personally saw, the consensus was that everyone hoped she had learned from her mistake and would represent the couponing community well.

Then the show aired.
This was the first thing I noticed:
Hat-tip alanisrox69 for the high quality screen grab
Jaimie's shopping list.
If you're a casual couponer (or just a friend or family member who reads my blog to be nice!), it doesn't make much sense.  What's with the numbers in the second column, right?
If you're a more fanatic couponer, you probably recognize those numbers, and hopefully you were just as shocked as I was when you saw them.

(post continued below jump)

TLC's "Extreme Couponing" - Here we go again

These last few days I've had a whole lot of friends, family & acquaintances contact me about "that coupon show on TLC."  I posted a blog about the pilot episode, discussing how it's unrealistic and not a good overall view of couponers.

So now it's a series and episodes 1 & 2 of the first official season aired last night.  We don't have cable so I wasn't able to watch it until this evening, but I'd heard some reactions and I figured I knew what I was going to see once I sat down to view the episodes.

My reaction, above.
Oh for....

*sigh*

The first thing that jumped out at me were FOUR obvious instances of improper coupon use.
Shelf clearing.  Blatant shelf clearing.
Store coupon policies being completely ignored.
I giggled at paying for Maalox.  Paying for Maalox is not being an "Extreme Couponer."  I don't consider myself an extreme couponer, and even I know you don't have to pay for Maalox.

So let me start with the most important issue with last night's show - proper coupon usage.
As I mentioned, there were four instances that I could immediately see where coupons were used on the wrong product - either the wrong size item, or a completely different product.  If you have a coupon for $1 off a 2lb bag of cheese, you can't use it on an 8oz bag of cheese.  If you have a coupon for $2 off a box of Cheerios, you can't use it on Golden Grahams.  On the season premiere, I spotted a wrong size misuse and three wrong product misuses.  That's inexcusable, and it was completely deliberate.  Sure, people make mistakes, but if you're at the level where you're using 50 coupons to buy 50 items while appearing on a TV show about couponing, you know damn well to make sure you're buying the correct size and, really, the correct product.
Once you get into the rhythm of couponing, you start to get a feel for which coupons are out there.  While watching the show, my brain (and I'm not the only one who noticed, either) went, "Hm, wait, there aren't any current coupons out there for *product*."    A quick glance at one of the myriad coupon databases available online confirms that there are not coupons for *Product X* but there are coupons for *More Expensive Product Y* - well, it was Product X that was purchased on the show using Product Y coupons three times that I could see in one viewing.  There may well be more examples.

See, here's the deal.  Manufacturers issue coupons for a specific amount for specific products.  They have a whole system worked out; it's a marketing thing, which I've discussed a couple times before on the blog here.  Manufacturers don't want you to use a $5 off hair color coupon on shampoo, or a $5 off anti-aging cream coupon for regular body lotion.  If a store accepts 100 coupons for $5 off hair color but they only sell 10 hair colors, that will get noticed in a periodic audit.  If and when the manufacturer notices that the store didn't sell 100 hair colors, the store won't get reimbursed for that $500 in coupons.  If you were the one who used those 100 coupons on the wrong product, you'd best believe the store manager will remember you and they likely won't be willing to allow you in the store anymore.

Furthermore, it's against the law to fraudulently use coupons to obtain goods.  That's theft.  Stealing.  People do go to jail (PDF link) for it, and face hefty fines.



Store coupon policies
This is another huge issue with the season premiere of Extreme Couponing.  If you're a new couponer wanting to learn the ropes and figure out how to save money after watching the show, my biggest piece of advice is to NOT do what was shown.
If your local store limits you to one "$10 off a $50 purchase" promotion, they will not let you stand at the register for five hours while you phone a friend (or 10) to come down to the store and stand there while you ring out the rest of your transactions.  It won't happen.  It will not happen unless you're toting a national network camera crew.  If your store only doubles 12 identical coupons per day (as mine does), you won't be able to bring a gaggle of girlfriends to pretend *wink*wink* each has their own separate transaction while you pay for everything.  You'll be asked to leave the store, and stores can ask you never to return.
I can't stress this enough.  Know your store's coupon policies and follow them. 


Stockpiling
I talked about this in the earlier post, but it's due another mention.
If it was a terrible day when you had to put shelving up in your bedroom to hold your stockpile, you're doing it wrong.  You've got too much shit.  You need to ease up if it's taking over your living space.
A decent stockpile is not only a good idea, it's essential for truly "extreme" couponers.  Sales are cyclical.  Ketchup, mustard, BBQ sauce, and other condiments, as an example, always go on deep discount just as summer is starting.  That's a good time to get enough free or nearly free ketchup to last you 3 or 6 months until it goes on sale again.  Sunscreen goes on sale around the same time; get as much as you'll need for the whole summer so you don't have to pay full price in September.
The most important thing, though, is to know your limits.  Know how much product you and your family use.  Know how much space you have to store items.  Know where to take your overflow before you have overflow.
Andy and I live in a fairly small, 1 bedroom apartment.  I know we have a very large linen closet, which is where all our health & beauty items go.  I know we have a large closet in the bedroom, one corner of which holds TP & paper towels.  I know we have a small pantry and decent cabinet space for food.  I also know we have an otherwise unused corner that I added a shelving unit to for more food storage, and there's room for one more shelving unit if we so decide to add more storage space.  That's our limit.  When those spaces start filling up, I start pruning items for donation.  There's a neighborhood food pantry that takes household goods as well as food.  There's a battered women's shelter that loves anything from food to cosmetics.  I have neighbors who are always happy to take an extra tube of toothpaste or bottle of Advil.  Our local grocery store has Harvest for Hunger donation bins set up in all their stores; I have several bags of excess items ready to be dropped off on our next shopping trip.

If you want to go extreme with the whole couponing thing, you also have to know when to stop.

Wednesday, March 9, 2011

Rite Aid Run - $84 for a $7 profit, plus important update

Yep, a midweek Rite Aid run!  That's unusual for me, but I had two important reasons to go.
The first, and the most important one, was to test the validity of rumors that began swirling around the blogosphere this afternoon.  Word was that the +UPs weren't printing for the tuna and sardines.  I had planned a trip this afternoon regardless as my main store got a delivery in yesterday solely to get more tuna.  Long story short - the tuna & sardine deal is DEAD right now.  I tested with two cans of sardines (the cheaper option) and, indeed, I did not get the +UPs I should have.  Apparently the marketing department has pulled the unlimited monthly +UPs on the food items, including tuna & sardines, without any warning.  
UPDATE: as of 3/10/11, the monthly food +UPs including Bumble Bee tuna & Port Clyde sardines have been "reinstated" through the end of this sale week.  If you want cheap tuna, go get it now, by Saturday 3/12, if you can find any.  My god, what a charlie-foxtrot this is becoming...

The second reason was to take advantage of some clearance items that were discovered in the last few days.  These seem to vary by store, so get a price check to verify.  Many NYC cosmetics are clearanced out to 75% off; this week, NYC cosmetics are giving a $1 +UP per item.  Some items, including various lip glosses, nail polishes, foundations, and mascaras are marked down to $.49-.74 each, making them profitable after +UPs.  In addition, some Sally Hansen nail products are also clearanced 75% to under $1 each, and this week they're giving a $2 +UP for each two purchased.  My store didn't have any Sally Hansen clearanced, but I was able to get a nice assortment of NYC lip glosses!

Rite Aid - shelf price $84.11
6 RA coffee 11oz - $1.99ea, $11.94 (raincheck)
3 Desitin baby butt cream stuff - $.99ea, $2.97 (raincheck)
2 Port Clyde sardines - BOGO50%, $1.93
2 NYC foundation - $.74ea, $1.48
3 NYC gel lip gloss - $.74ea, $2.22
12 NYC stick lip gloss - $.49ea, $5.88
Subtotal $26.24, less six $2 off RA coffee, less three $1 off Desitin
Total $11.24, received back $18 +UPs ($1 ea for NYC, $1 for Port Clyde)
$6.76 profit!!!

Notes:
There were 6 coffees on the delivery my store got.  I have rainchecks for 10 more, and the $2 coupons are good through the end of the month.  I've got my mom looking at the 3 stores near her, so hopefully we can find the rest while the coupons are still good.  With the price of coffee going up and the sales & coupons getting worse, I'll take as much as I can possibly get!
I'm still holding rainchecks for 4 more Desitin and 6 cotton swabs from the Johnson & Johnson deal the other week.  I've got time on those.
That's a whole lot of lip gloss, now that I look at the photo.  I think I'll see if my niece would like some because I won't be able to use it all!

Now, the rant:

Wednesday, February 23, 2011

Are your grocery bills getting bigger?

I've been wanting to write this post for a couple weeks now; I've started several times but have always stopped and scrapped my drafts because I'm just not sure how to approach the whole thing.  This is not a happy subject.  It is, however, an important subject - vital, even - and I want to get my thoughts out of my head and into the blog.

So, have you been to the grocery store lately?
Have you noticed anything different over the past couple-few months?


It's not just you.

Maybe you've noticed your food packaging getting smaller, such as the former 64oz jugs of orange juice suddenly morphing into 59oz jugs.  One of my favorite sites, Consumerist, terms this phenomenon the Grocery Shrink Ray.  When that jug of OJ decreased in size it didn't decrease proportionately in price; in fact, it's crept up in price even though the size reduction has stayed the same.  What about coffee?  A year ago I was buying 36oz canisters of coffee for $8.99; today those canisters are 33oz and are running $11.69.
Let's do a little math on that.  36oz of coffee at $8.99 works out to $.249/oz while  33oz of coffee at $11.69 works out to $.354/oz.  That's an increase in price per ounce of 42%!

What about cereal?  Andy's a huge fan of cereal so it's something we buy frequently.  Thanks to couponing we've been able to get those $4 boxes of cereal for $.49-.75 each - that's been my stock up price.  Lately, though, the great sales combined with great coupons for cereal have dried up like the Gobi and I've had to adjust my stock-up price.  Now?  At $.99 per box we'll grab a few (er, well, we will once Andy eats some of the 35 boxes we have on the shelf).  That's a 32% increase in price.

It doesn't seem to matter which aisle you're in or what you're buying; the prices at the grocery store are going up left & right.  From canned goods to meat to fresh produce, everything is getting more expensive and the coupons are not getting any better.

What's going on?

There are a lot of places to point fingers, but what it comes down to is one simple phrase: food inflation.  Our food is getting more expensive and there's no single source to blame (well, there is, but this is a blog about frugality in general, not my soapbox for current affairs).

Start with the obvious - the price of raw materials is going up.  The raw materials, or commodities, I'm talking about include corn, wheat, coffee beans, sugar, beef, and so on - the basic components of what we eat and what our food eats.  How much have they gone up?  Well, hold on to your britches.  Over the past six months:
sugar prices are up 82.6%
corn is up 59%
coffee and rice are both up about 41%

And, while we're at it, on 2/22 oil increased to its highest price in over two years.  How do you think our food gets from field to factory to supermarket? 


Many large food companies have already issued warnings that prices will continue to rise, including Kraft, Kellogg (*ahem* cereal prices),  Hormel and General Mills (more cereal!), Smucker, Sara Lee and ConAgra, and the list goes on and on - and it isn't just here in the US, either.  Worldwide, food prices have increased 29% from a year ago according to the World Bank.

In a nutshell, the prices of raw materials are skyrocketing due to various factors and those price increases are passed on to us, the shopper.
Price increases are a part of life.  Have you ever said to yourself, "Jeez, I remember when gas was under a buck a gallon!" or "I used to be able to eat pretty well for $20 a week!" when looking at your latest trip to the gas station or grocery store?  I certainly remember those days, but also consider what sort of income you were bringing in when things were so much cheaper.  I think it's pretty safe to say that one's average income increased significantly between 1995 and 2005, so those price increases didn't sting too badly.

But now....now....has your income increased 29% from a year ago to match the general increase in food prices? 

*crickets*
In case you haven't noticed, our economy is kind of messed up.  Don't buy into the hype that we're in a "recovery," or that the stock market increasing makes everything better.
It's bullshit.  Really, it is.
Ask the 14% of Americans currently relying on food stamps if everything is all better.
See, therein lies the biggest problem.  Food inflation at its current rate is tough on the average person, but it can mean skipped meals and poor nutrition for someone on a very fixed budget.

What can you do?

Coupons & sales.  Considering you're reading this post, hopefully you've taken at least some of my advice to heart and have clipped a few coupons, maybe stocked up on a few extra items to keep on hand.  Remember, if you can get something for free or pennies now, you don't have to pay dollars for it later.

Cook more.  It's cheaper to make a big pot of spaghetti that will feed 8 people than it is to go out to eat for 8 plates of spaghetti at $10 each.

Quit wasting so much good stuff!  My Grandpa grew up during the Depression (the first one, not our current cluster).  When I was growing up, in much more prosperous times, I never could figure out why Gramps always insisted on saving the gross bones and yucky bits left over from a turkey dinner.  Well, see, back in his younger years, you didn't waste food.  In fact, it's only been in recent years that we've forgotten how to utilize all parts of our food and that includes meat bones and other "nasty bits."  Gramps used that turkey carcass to make stock, to which he added vegetables and leftover turkey meat to create gallons of turkey soup to freeze and eat later.  His Grandma did it; in fact, there's a bit of a running joke in my family about Chicken Foot Soup.  During those Depression years, his Grandma would make a soup for Sunday dinner from bones, necks, and chicken feet.  Back then it was frugal; nowadays world-famous chefs know that bones, necks and feet make the richest, tastiest chicken stock.  Don't waste anything.

Back to the basics.  Learn to make bread, can or pickle vegetables, or to cut a large piece of meat down into manageable sized portions.  Think about the way people ate 80 years ago and make a point to learn at least one trick or method used commonly then but rarely now that will save you some money.  Grow a small garden, even if it's a single tomato plant in a bucket on your front porch.

Consider less expensive substitutes.  Don't throw up your hands and buy a few cases of ramen noodles to feed yourself for the next month.  Beans and eggs are two overlooked sources of protein that are cheap, filling, tasty, and easy to prepare - not to mention nutritious.  Buy produce that's in season locally rather than out of season, imported stuff (i.e. tomatoes in February does not equal in season locally here in Ohio).

Make a plan and stick to it.  Know how much you can comfortably afford to spend before you set out for the grocery store and don't go over that amount.  Have a list prepared and only deviate from it if you find a less expensive substitute.  Don't go shopping hungry.

Share if you're able.  I've mentioned several times about donating any excess items you may get from this whole "couponing as a sport" thing to shelters and food pantries in your area.  Now is a really great time to do this if you find yourself with a shit-ton of pasta or even a few extra cans of vegetables.  If you're noticing the increase in food prices, imagine how obvious it is to someone who has to feed themselves and their family with $150 per month in food stamps.  

Hope for the best.  Really, that's about all you can do.  Stock up on cheap food as much as you're comfortable stocking, but even with a bomb shelter full of MREs all you can do is hope that things reach a balance.  With any luck we'll somehow get out of this without too much pain...I hope.

Wednesday, January 19, 2011

On Coupons & Marketing

This week's debacle at Rite Aid got me to thinking.

Back in another lifetime, I worked in advertising & marketing.  Everywhere we go every single day, we're constantly surrounded by suggestions on where to shop and what to buy, and for the most part marketers have 'how to get people to buy their shit' down pat.  It's part psychology, part math, and part voodoo, really, but - let's face it - it works.  Marketing works, especially when it's done right.

Businesses don't offer sales and manufacturers don't issue coupons because they're nice.   They do it to make money.  Nothing more, nothing less; sales and coupons are a form of marketing and the whole point of marketing is to sell product.

When Rite Aid decided to "give away" their store-branded paper products this week, it was likely for one of two reasons.  Either they wanted to get their product out there in order to entice folks to buy it at full price after the sale is over, or they planned on it being what's called a loss leader.
A loss leader is an item that is advertised at a crazy cheap price for the sole purpose of getting customers in the door where they will generally buy additional items since they're at the store already.  When your grocery store offers meat for $1.49lb marked down from $3.29lb, that's a loss leader.  Shoppers will rush to the store to get the inexpensive meat, and since they're in the store anyway they're more likely to buy other items - whether it's grabbing a candy bar at the checkout or loading a basket with some ice cream and rolls and soda.
Many times a manufacturer will introduce a new product to the market by organizing big sale with the stores and issuing a coupon on top of it.  The goal is to get the new product into the market (we're the market, if you didn't know) and, hopefully, consumers will discover they like the product and not only buy it again, but tell their friends and family about this great new product.  It even works on me: CVS had Evolution of Smooth lip balm free after ECB with a limit of one some weeks back.  I got my lone EOS lip balm and discovered that's it's pretty damn awesome.  I even commented to Andy that I'd totally pay full price for this stuff once my existing balm was gone.

Well, Rite Aid's plan worked - whether that plan was to introduce their product to more consumers, get shoppers into the stores, or a combination of both.
People went apeshit over free TP.  I've seen reports around the blogosphere about shoppers waiting in line before stores opened and running to the paper products to sweep everything they could into their carts.  Shoppers went from store to store to store to scoop up literally hundreds of the free TP and facial tissue.  There have been tantrums and screaming fits and lots of angry, disappointed customers who weren't able to find a single roll of TP anywhere in their area.  Come Monday morning Rite Aid quickly imposed a limit of one paper product per Wellness card; after a sea of complaints, they raised it to a limit of three items per card for the remainder of the sales week.

So while the plan worked, it also backfired horribly.  Rite Aid made a glaring mistake: they made it way too easy to get free necessities.
Toilet paper is expensive.  Everyone needs toilet paper.  In this terrible economy, a lot of families are trying to cut back and save money wherever they can, and when it comes to toilet paper you're effectively flushing money down the sewer.
It doesn't take a genius to figure out that you could rush to Rite Aid, load up your cart, pay for ten rolls of TP in cash and use the +UPs you get to pay for the next ten, and the next ten, and so on, effectively only shelling out $10 at the beginning of the day to get a vanload of paper products and still having $10 in store credit at the end to grab some milk or cold medicine.

Manufacturers issue coupons because the vast majority of the coupons that get used are redeemed one or two at a time.  If you want to get 10 free widgets by using coupons, you have to jump through a few hoops to get there.  You've got to either buy 10 newspapers, beg extra coupons from friends & family, buy coupons from a clipping service, or scrounge up discarded newspapers.  The effort involved deters what I'd guess to be 99% of the consumer base from getting multiple items.  Most folks will take their lone coupon from the Sunday paper and get one free widget because there are too many hoops to jump through to get more.

The big three drug stores almost always have at least one "free" item each week that you don't need a single coupon to get.  There are hoops, though.

Thursday, December 30, 2010

On TLC's "Extreme Couponing" show

Last night, TLC aired a show called "Extreme Couponing."  It followed four couponers as they shopped like maniacs, using coupons and sales to bring their checkout totals from four figures down to a few bucks.  As the name of the show suggests, they went to extreme measures to save money - dumpster diving, 300 toothbrushes, 1000 boxes of cereal and all.

But how realistic was it?  Is that how couponing really works?

To a degree it's real, but to a bigger degree things just don't work that way.

1.  Dumpster diving: I don't dive in recycling bins for coupons.  Most couponers don't for the simple reason that it's illegal in many areas.  If you're inspired to try your hand at couponing after watching the show, go for it!  If you're inspired to root through trash and recycling bins to find your coupons, though, check with your city, county, or other local agency to make sure you won't get arrested for it.  The goal is to save money, not to find yourself needing to pony up bail.  Beyond the legality, it's a personal decision if one wants to risk digging through a public bin that may or may not have more than just paper in it.  I choose not to take the risk, but I don't fault those who do and who can do so legally.
2.  300 toothbrushes: You will not find 300 toothbrushes in a bin in one store.  Let me repeat that: you will not find 300 toothbrushes (or 1000 boxes of cereal, or 500 boxes of pasta, or 250 cans of tuna) sitting neatly on the shelf ready to be swept into your cart at your local grocery or drug store.  Real coupon shopping is not Supermarket Sweep.  This show was "set up" in that the products were ordered with the store ahead of time to make for good TV.  In reality, stores do not keep a thousand boxes of cereal on the shelf (or stored in the back).  Some managers at some stores will place a special order for a customer if possible, but the last thing you should do is buy 1000 cereal coupons from Ebay and waltz into your grocery store expecting that you'll be able to use them all in one shot.  You won't.  What you'll have to do is what the vast majority of couponers do: buy 10 at store A, buy 15 at store B, buy 10 more at store C, then come back the next day after a new shipment is in to buy another 15 at store A, 10 at store B, 25 at store C, and so on.  If you're lucky, you'll develop a good relationship with the manager at your store and he or she will be willing to order in 100 cans of tuna just for you, but that isn't going to happen your first trip.  If you ask for a special order and don't show up to buy the items, the store is stuck with them and may not be able to sell them in time - or they may not have the space to store them while they wait to sell them.  Stores won't place large orders for just anyone.  If you want to go to the lengths shown in this show, gas up your car cuz you'll be doing a LOT of driving from store to store to store to store.
3. Hidden costs: Speaking of 300 toothbrushes,  how do you think one gets enough coupons to get 300 free toothbrushes?  As much as I wish it were so, the Coupon Fairy doesn't magically rain them down while we sleep.  You either buy 300 newspapers (at $1-2 each) or you buy the individual coupons from Ebay or a clipping service (at $.02-$.50 or more per coupon).  The free toothbrushes aren't really free at that point.  In addition, there's the tax.  Some states, Ohio included, don't charge sales tax on food.  They do, however, charge sales tax on everything else, and it's charged based on pre-coupon price.  If I were to get 300 "free" toothbrushes that cost $2 each before coupon, I'd be looking at about $15 to buy the coupons and another $42 in tax - $57 for my "free" toothbrushes.  In other states, groceries are taxed.  1000 boxes of free cereal at $2 each before coupon can run you, say, $140 in tax (at 7%) and another $50 to buy the coupons.  Factor all that in before you get too excited about "extreme" couponing.  Buying 10 boxes of this "free" cereal for your family at a cost of about $1.40 in tax and another $.50 in coupon costs is absolutely fantastic; buying 1000 because they seem free is ridiculous.
4. Cheering cashiers: Yes, sometimes cashiers are extremely pleasant.  Sometimes they cheer and applaud you when your total drops from $100 to $3.23.  Sometimes they even open a checkout line just for you if you've got a big cartload of stuff.  In the real world, though, these experiences are very much an exception.  I'm lucky beyond words that my favorite Rite Aid does this sort of stuff for me.  What you'll face most often, however, are skeptical cashiers, cashiers in a rush to get you the hell out of their line, scrutiny, eternal waiting for a manager to approve a coupon, dirty looks, cranky customers in line behind you, and, at another extreme, accusations of fraud, theft, or other crimes.  Look, half the time I don't quite believe I just walked out of a store with $300 worth of product for just the cost of tax; it's not beyond the pale that a cashier could be skeptical too.  Grow a thick skin.  You'll need it.  You'll also need a backbone and a willingness to stand up for yourself all the way up to corporate if it comes to that.  In the interest of being fair, since I'm still discussing the situation with a corporate office, I'll not disclose all the details yet but - recently I had what should have been a simple shopping trip with 4 items with two legitimate coupons turn into a cashier shouting at me and a manager accusing me of coupon fraud.  You will face this if you try to go the "extreme" route.  Store employees will not line up and cheer you out of the store when you visit.  Fortunately the truly bad situations are few and far between, but they do happen and they really suck.
5. Shelf clearing: On the show, we saw one shopper load his cart with every toothbrush on display.  Don't do this.  Don't ever do this.  It's called shelf clearing, or "smash & grabbing", and it starts a chain reaction that leads to a pissed off store and an unhappy you.  For the thrill of television those toothbrushes were pre-ordered and set out for Nathan to scoop up.  In the real world, those toothbrushes are probably all the store has in stock until their next delivery comes in, which, in the case of a drug store, is probably a week or two away.  If you go in with your 300 coupons and take all the toothbrushes, there are none left for other shoppers.  This leads to those other shoppers, who probably wanted just one or two brushes, to complain to the manager.  If ten other customers complain, then another ten the next day, and ten more, and so on until that next truck arrives with more brushes, you've got a manager who's been bitched at for a week because you (the general "you") smashed & grabbed.  Good luck being allowed to buy more than one or two of any item in that store after that, and don't expect to be able to build a good relationship with that store to the degree that they'll do a special order for you in the future.  Yes, stores can limit quantities (except in Iowa, I think? whoops, it's Idaho, the only state where limits are prohibited by law) so they don't have to deal with hordes of pissed off customers who needed a toothbrush but couldn't get it because you got 300 of them.  And, let's face it, put yourself in that "other customer's" shoes.  How pissed would you be if you went to a store with your coupons to get a few bottles of shampoo for $.50 each and found that they were all gone at every store in a 20 mile radius because someone got there before you did and cleared all the shelves?  Be reasonable when you coupon.  If you want 50 of something, spread it out over a few different stores, leave plenty behind, and/or ask for a special order.  Get rainchecks.  The one caveat is if you want to buy, say, two body washes and the store only has three on the shelf - buy your two body washes.  That's not smash & grabbing.  That's normal shopping. 
6. Life outside of couponing:  You do not need to spend 6 hours each week scouting stores pre-sale.  You do not need to spend 70 hours a week planning trips and sorting coupons.  You should never neglect family life, work, or other obligations in your quest to save money.  I spend a couple hours in total planning my trips and sticking the coupons in my "shopping file."  I spend maybe an hour or two each week on the shopping itself, including drive time.  Sure, here and there I'll spend more time on either or both if it's an amazing sale week (Black Friday sales, for example), but even at its most time consuming my hobby consumes like 10 hours a week.  If you're putting 60 hours per week in for $200 in savings, it makes more sense to just get a part time job instead.  That's a little over $3 per hour - like being a waitress without any tips.  Time is money, and couponing should be an enjoyable means to turn your valuable time into extra money in your pocket.
7.  Stockpiling: A big part of effective couponing is the stockpile - the loot stack, as I call it.  If I get paid $.50 each to take home some toothpaste, I'll take it home and put it in our linen closet so we don't have to pay real money for toothpaste later.  10 boxes of cereal for $.75 each means we don't have to pay $4 for a box if we run out.  Stockpiling comes with a lot of responsibility, though.  It's just the two of us; there's no way we could eat 100 boxes of cereal before it expires.  In fact, right now we have so much cereal that the only way I'd get more at this point is if I were paid to take it, and in that case I'd donate the excess to the food pantry.  We simply couldn't eat enough before it expires and we don't have room to store more.  If your stockpile is taking over your living space, you're doing it wrong.  If you're eating cereal frantically three meals a day before it expires, you're doing it wrong.  If you get to that point, the point where your loot stack is taking over your life, you're not an effective couponer; you're a hoarder.  Before you start getting into serious couponing, locate a food pantry, church, or shelter in your area that takes both nonperishable food and non-food items like toothpaste and shampoo.  Know where you can donate your excess before you get excess.
8. Coupon restrictions: One very important aspect wasn't covered in Extreme Couponing - stores and manufacturers have coupon limits and restrictions.  It varies by store and by manufacturer.  Learn what you can and cannot do before you clip a single coupon.  Some stores don't take any printable coupons.  Some stores only allow 10 "like" coupons per day (a "like" coupon is an identical coupon, say for $1 off toothpaste - you may only be able to use 10 of those same coupons per day).  Proctor & Gamble recently added text to their coupons allowing 4 "like" coupons per transaction.  Some stores double.  Some stores don't double.  Some coupons don't double even if your store doubles.  You don't want to get 100 coupons for $.50 off tuna and take them to your store for the $1 tuna sale only to discover that your store will only allow you to use 10 of them and that they're coded to only take $.50 off per can even though your stores doubles coupons.  Some stores allow buy one, get one free coupons to be used on a buy one, get one free sale; some don't.  Some stores will not accept coupons over a certain dollar amount.  Know your stores' coupon policies front and back, and know the restrictions manufacturers put in place on their coupons. 

Extreme couponing is possible.  Trips like those shown on TLC's show, however, are an exception.  You won't be able to shop like that every week and, frankly, you shouldn't shop like that every week unless you have 18 kids or a really empty local food bank and a whole lot of time on your hands.

What you should take away from shows like this is that with some knowledge and some planning, it is possible to save a ton of money by using coupons effectively and correctly.  You can see that every week on my blog, and on tons of other blogs and websites as well.  But moderation is key here, and you have to keep one foot firmly in reality come shopping time.  The time and the periodic hassle is worth it to me - you have to decide if it will be worth it to you.

Wednesday, December 15, 2010

"Are these good?"

Twice, at two different stores, I've heard the exact same phrase:  "Are these good?"

No, someone wasn't asking my opinion on a product.

The first time it happened at Wendy's.  Wendy's has these newfangled natural fries with sea salt or some shit like that, and to promote their new product they posted a coupon for a free small order of fries on their website.  Two things I love are free things and Wendy's fries.  This was a match made in heaven.
Andy and I headed over to Wendy's to get us some dinner one evening.  We ordered our burgers and fries and I presented the coupons which I had left full-sheet with the Wendy's logo all over it.  Since one doesn't normally coupon shop at a fast food restaurant, I figured it was best to leave the page whole.
The cashier stared at the coupons as if I were trying to hand her a live duck.  She took them after a moment, looked at the coupons, looked at me, and called out very loudly to her manager "Hey (manager's name), are these good?" while waving the coupons above her head in his direction.
The manager's eyes went wide.  "I printed them from the Wendy's website," I told the cashier firmly but politely and she stammered what seemed like an apology.  The manager quickly came over and muttered something to her I couldn't hear, and she fumbled with the register to apply the coupons.

I was aggrivated.  Worse yet, the new fries were not very good.

Then, last week at Wags, I was purchasing some scissors.  I've gotten into the habit of checking out in cosmetics because there's almost never a line and the gal who normally works that register is knowledgeable, friendly, and efficient. 
I was faced with a conundrum the night of the scissors.  There was a steady line at the front register and absolutely no one in cosmetics, but the normal cosmetics cashier wasn't working that night.  I vaguely recognized the cashier who was working there and something told me to just go wait in line up front, but I wanted to be in & out quickly.  I went with the cosmetics register.
The cashier ignored us for a few minutes, busying herself shuffling some papers around next to the register.  I set my first transaction on the counter and had my coupons in hand and I waited for her to finish.  Hell if I know what she was doing with the papers, but it could have been important.  When she finally said hello, I did my usual "Hi there, I've got two transactions today!" spiel and silently urged her to get moving because someone had gotten in line behind me and the front register was backing up even more.
She rang the tissue paper, she rang the scissors, and I handed over the coupons for the scissors.
She looked at them and sighed.  "Hang on," she mumbled and at that moment I realized why my gut had told me to check out elsewhere.  She had rang me out once before at a front register; it was a small order and I had one printable coupon with me.  She examined that coupon like it might hold the secrets of the universe and then called a manager over to ask if she could take it.  I had been a bit surprised and asked if they had a new policy or something.  I'd familiarized myself with Walgreens' coupon policy before I started shopping there and I knew that they accept legitimate printable coupons.  She told me "Well, no, but people make fake coupons all the time and I'm not gonna get in trouble over it so I have the manager check them so it's not on me."  It was odd, but the manager told her to go ahead after a quick glance at the coupon.
So, the scissors coupons - she paged a manager over.  Said manager came to the register after a few minutes and, in an eerie repeat of the Wendy's experience, the cashier waved the coupons and called out loudly "Are these good?"
The manager gave her a funny look.  "Yes, just scan them!" she told the cashier.  I finished both my transactions, took my receipts and my RRs (I refuse to call them Jingle Cash - what a ridiculous marketing term), and stormed out to the car.

I was pissed.
I was still pissed the next day, and a satisfaction survey had printed on my second receipt.  I filled out the questionnaire expressing my lack of satisfaction with the cashier's insinuation in front of customers and other employees that my coupons could be fraudulent - twice now.

And that's what it comes down to.  Both cashiers, with a paying customer standing in front of them, insinuated that my coupons were somehow fake by loudly asking, "Are these good?" in an unpleasant tone of voice.  The Wendy's incident I can forgive - I'm sure they don't get many printable coupons, but I've been in that Walgreens pretty much every week (some weeks multiple times) for months now.  I buy lots of products.  Every other cashier I've dealt with seems able to determine that I'm not handing over forgeries or photocopies without embarrassing anyone.  I don't expect to be treated like a queen when I shop, but I do expect decency at the very least.